Terms of Purchase for Dagnedouer

These Terms of Purchase (“Terms”) govern all orders placed for products (including work bags, handbags, travel bags, gym bags, and laptop bags) through the Dagnedouer website (“Site”). By placing an order on our Site, you (“Customer”) agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Site. Please read these Terms carefully before making a purchase.

1. Order Placement and Confirmation

1.1 Placing an Order

To place an order, you must provide accurate and complete information, including your full name, shipping address, email address, and phone number (if required). You are responsible for ensuring the accuracy of this information, as incorrect details may result in delivery delays or order cancellations.

1.2 Order Confirmation

Upon submitting your order, you will receive an automated email acknowledgment confirming that we have received your order (“Order Acknowledgment”). This acknowledgment does not constitute acceptance of your order. We will send a separate “Order Confirmation” email once we have verified inventory availability, processed your payment, and accepted your order. The contract between you and Dagnedouer for the purchase of the ordered products will only be formed when we send the Order Confirmation.

1.3 Order Cancellations

We reserve the right to cancel any order at our discretion, including but not limited to cases where: (a) the product is out of stock; (b) there is a pricing error or product description inaccuracy; (c) we suspect fraudulent activity; or (d) we are unable to verify your payment information. If we cancel your order after you have made a payment, we will issue a full refund to your original payment method within the timeframe outlined in Section 5.

2. Pricing and Payment

2.1 Currency

All product prices displayed on the Site, as well as all charges related to your order (including taxes, if applicable), are quoted in United States Dollars (USD). This is the sole currency accepted for payments on the Site.

2.2 Payment Methods

We accept major credit cards (e.g., Visa, Mastercard, American Express), debit cards, and third-party payment processors (e.g., PayPal) as specified on the checkout page. By providing payment information, you warrant that you are authorized to use the payment method and that the funds are available to cover the total order amount.

2.3 Payment Processing

Payments are processed securely through our trusted third-party payment providers (as referenced in our Privacy Policy). Dagnedouer does not store full payment card details; all payment information is encrypted and handled in compliance with industry security standards (e.g., PCI DSS). Your payment will be charged at the time we send the Order Confirmation (i.e., when your order is accepted).

2.4 Taxes

Product prices on the Site may or may not include applicable taxes (e.g., sales tax, value-added tax/VAT). Any required taxes will be calculated based on your shipping address and displayed during the checkout process before you complete your order. You are responsible for paying all applicable taxes associated with your purchase.

3. Shipping and Delivery

3.1 Shipping Timeline

  • Order Processing & Dispatch: We aim to process and dispatch all orders within 1–3 business days of receiving the Order Confirmation (excluding weekends and public holidays). Processing times may be extended during peak seasons (e.g., holidays, sales events) or due to unforeseen circumstances (e.g., inventory delays).
  • Delivery Timeframe: After dispatch, standard delivery typically takes 6–12 business days to reach your shipping address. This timeframe applies to all deliveries, regardless of your location (domestic or international), and no additional distinction is made between domestic and international delivery timelines.
  • Delivery Tracking: Once your order is dispatched, we will send a shipping confirmation email containing a tracking number and a link to track your package. You can use this tracking number to monitor the progress of your delivery.

3.2 Shipping Costs

Dagnedouer offers free global shipping on all orders, with no minimum purchase requirement. There are no additional shipping fees for domestic or international deliveries—this benefit is automatically applied to every order placed on the Site.

3.3 Delivery Responsibilities

We work with trusted logistics partners to deliver your order, but we are not responsible for delays caused by factors beyond our control, including but not limited to: (a) customs clearance delays (for international orders); (b) natural disasters, weather conditions, or transportation disruptions; (c) incorrect or incomplete shipping addresses provided by you; (d) failed delivery attempts due to your unavailability. If your package is returned to us due to undeliverable address or failed delivery attempts, we will contact you to arrange re-delivery (if possible) or issue a refund (less any non-refundable fees, if applicable).

4. Returns Policy

4.1 Eligibility for Returns

You may return any unused, unworn, and undamaged product (in its original packaging, with all tags and accessories intact) for a refund or exchange within 60 days of the delivery date. Customized or personalized products (if offered) are not eligible for return unless they are defective or damaged upon receipt.

4.2 How to Initiate a Return

To initiate a return:

  1. Contact our customer service team at [email protected] with your order number, the name of the product(s) you wish to return, and the reason for the return.
  2. Our team will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and detailed return instructions (including the return shipping address).
  3. Package the product(s) securely, include the RMA number on the outside of the package, and ship the item(s) back to us using a trackable shipping method. You are responsible for the cost of return shipping, unless the return is due to a defective product, damaged item, or an error on our part (e.g., wrong product shipped).

4.3 Return Inspection

Upon receiving your returned product, we will inspect it to confirm it meets the return eligibility criteria. If the product is deemed eligible, we will process your refund or exchange as requested. If the product is not eligible (e.g., used, damaged, missing tags), we may refuse the return and ship the product back to you, with you responsible for any associated shipping costs.

5. Refunds

5.1 Refund Processing Timeline

Once we approve your return (after inspection), we will issue a refund to your original payment method within 5–10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution (e.g., credit card issuers typically take 2–5 business days to process refunds).

5.2 Refund Amount

Refunds will be issued for the full purchase price of the returned product(s), excluding any original shipping costs (unless the return is due to our error). If you received a discount or promotional code on your order, the refund will be based on the discounted price paid.

5.3 Non-Refundable Items

Certain items are non-refundable, including: (a) gift cards (if offered); (b) customized/personalized products (unless defective); (c) products returned after the 60-day return window; (d) products that are used, damaged, or missing tags/packaging.

6. Product Availability and Descriptions

6.1 Inventory Availability

Product availability is indicated on the Site (e.g., “In Stock,” “Out of Stock”). However, we cannot guarantee that all products displayed as “In Stock” will be available at the time of order placement, as inventory levels may change rapidly. If a product you ordered becomes unavailable after we send the Order Confirmation, we will notify you promptly and issue a full refund.

6.2 Product Descriptions

We strive to provide accurate and detailed product descriptions (including dimensions, materials, colors, and features) on the Site. However, we do not warrant that product descriptions, images, or other content on the Site are error-free, complete, or current. Colors may vary slightly due to differences in monitor or device display settings. If you receive a product that does not match the description (excluding minor color variations), please contact our customer service team to arrange a return or exchange.

7. Limitation of Liability

Dagnedouer shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your purchase, including but not limited to: (a) loss of use of the product; (b) loss of profits; (c) delivery delays; (d) inconvenience; or (e) damages resulting from third-party actions (e.g., logistics partners). Our total liability to you for any claim related to your order shall not exceed the total purchase price of the product(s) in question.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, legal requirements, or industry standards. When we make changes, we will revise the “Last Updated” date at the top of these Terms and post the updated version on the Site. Your continued use of the Site to place orders after the updated Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms periodically before making a purchase.

9. Contact Us

If you have any questions, concerns, or disputes related to these Terms or your order, please contact our customer service team at:

We will make every reasonable effort to resolve your inquiry in a timely and fair manner.