Shipping Policy of Dagnedouer

Last Updated: 2025.10.18

At Dagnedouer, we are committed to providing reliable, efficient shipping services for all your purchases of work bags, handbags, travel bags, gym bags, and laptop bags. This Shipping Policy outlines the details of our order processing, delivery timelines, shipping costs, and related policies to keep you informed every step of the way. By placing an order on our website, you agree to the terms of this Shipping Policy.

1. Order Processing Time

After you place an order and we confirm payment (via our Order Confirmation email), we will begin processing your order. Our standard processing timeline is as follows:

  • Regular Periods: Most orders are processed and prepared for shipment within 1–3 business days (excluding weekends, public holidays, and major sales events like Black Friday or Christmas).
  • Peak Seasons: During high-demand periods (e.g., holiday shopping seasons, limited-time promotions), order processing may take up to 5 business days due to increased order volume. We will notify you via email if your order is expected to experience delays beyond the standard timeline.
  • Inventory Limitations: In rare cases where a product is unexpectedly out of stock after your order is placed, we will contact you within 2 business days to offer options: (1) wait for restocking (with an estimated restock date), (2) switch to a similar in-stock product, or (3) cancel the order for a full refund.

2. Delivery Timeframes

Once your order is processed and dispatched, delivery times are consistent across all locations (domestic and international) and do not require additional distinction. The standard delivery timeline is:

  • Standard Delivery: After dispatch, you can expect to receive your order within 6–12 business days. This timeline applies to all destinations worldwide, including both urban and rural areas (remote locations may experience an additional 1–2 business days of delay due to limited logistics coverage).
  • Delivery Exceptions: Delivery times may be extended due to factors beyond our control, such as:
  • Customs clearance delays (common for international orders, as customs processing times vary by country/region);
  • Severe weather conditions (e.g., hurricanes, snowstorms) or natural disasters;
  • Logistics disruptions (e.g., transportation strikes, warehouse delays);
  • Incorrect or incomplete shipping addresses provided by you (see Section 4 for details).

We will make every effort to minimize such delays and keep you updated if we anticipate a significant disruption to your delivery.

3. Shipping Costs & Coverage

Dagnedouer offers free global shipping for all orders, with no minimum purchase requirement. This policy applies to every order, regardless of the number of products (e.g., a single laptop bag or multiple work bags + travel bags) or your shipping destination (domestic or international). There are no hidden fees—all shipping costs are fully covered by Dagnedouer, and you will not be charged any additional amounts for delivery.

  • Exceptions: Currently, we do not offer expedited or 加急 shipping options. All orders are shipped via our standard global shipping service to ensure consistency and cost-effectiveness for our customers. If expedited shipping becomes available in the future, we will update this policy and notify users accordingly.

4. Shipping Address Requirements

To ensure smooth delivery, please provide accurate and complete shipping information when placing your order. Key requirements include:

  • Full Details: Include your full name (matching your identification, if required for delivery), complete street address (including apartment/unit number, if applicable), city, state/province, postal/zip code, and country.
  • Contact Information: Provide a valid phone number (optional but recommended) and email address—this allows our logistics partners to contact you if there are issues with delivery (e.g., missed delivery attempts).
  • Address Changes: If you need to modify your shipping address after placing an order, please contact our customer service team at [email protected] within 24 hours of order placement. Once an order is dispatched, we cannot change the shipping address, as the package will already be in transit with our logistics partner.

If a package is returned to us due to an incorrect/incomplete address, undeliverable location, or failed delivery attempts (e.g., no one available to receive the package), we will:

  1. Notify you via email within 1 business day of receiving the returned package;
  2. Offer to re-ship the package (at no additional cost to you) once you provide a corrected address; or
  3. Issue a full refund (excluding any non-refundable fees, if applicable) if you prefer to cancel the order.

5. Shipment Tracking

To help you monitor your order’s progress, we provide full shipment tracking for all orders:

  • Tracking Information: Once your order is dispatched, we will send a Shipping Confirmation email to the email address associated with your order. This email includes a unique tracking number and a link to our logistics partner’s tracking page (e.g., FedEx, UPS, or local postal services).
  • Tracking Updates: You can use the tracking number to check the real-time status of your package (e.g., “In Transit,” “Out for Delivery,” “Delivered”). Tracking updates may take 24–48 hours to appear on the logistics partner’s website after dispatch, as it takes time for the system to register the shipment.
  • Lost Tracking: If your tracking information shows no updates for more than 5 business days, or if the package is marked as “In Transit” but exceeds the 12-business-day delivery window, please contact our customer service team at [email protected]. We will investigate the issue with our logistics partner and provide you with updates within 2 business days.

6. International Shipping Considerations

For international orders (shipments outside the United States), please note the following additional terms:

  • Customs Duties & Taxes: Dagnedouer’s free shipping covers only the cost of delivery. It does not include customs duties, import taxes, or other fees imposed by the destination country’s customs authorities. These fees are the responsibility of the customer and must be paid directly to the customs office or logistics partner upon delivery. We recommend checking with your local customs authority before placing an order to understand potential duty/tax amounts.
  • Customs Documentation: We will provide all necessary documentation (e.g., commercial invoice, packing list) to facilitate customs clearance. The documentation will include accurate product descriptions, quantities, and values (based on your order details) to comply with international trade regulations.

7. Contact Us for Shipping Inquiries

If you have any questions about our Shipping Policy, need help tracking your order, or have concerns about delivery delays, please contact our customer service team:

  • Email: [email protected]
  • Response Time: We aim to respond to all shipping inquiries within 1–2 business days.

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date, and your continued use of our website after the changes take effect constitutes your acceptance of the revised policy.